What is our guarantee?
Our guarantee for the Ultimate Luxury Primo Privilege frame is 15 years and includes the motors and all electrical parts and is backed up by our in-house UK engineer team. Our guarantee is backed up by over 35 years of experience of manufacturing in Sweden. The desktop is guaranteed for 10 years.
Where are FRISKA desks made?
The frames, all electrical controls and motors are manufactured in Sweden, and the desktops are UK sourced and finished in our UK factory.
If I order today, when will I get my order?
We ship all orders received before 2 pm the same day for delivery the following working day. All orders placed over the weekend will be shipped out on Monday for delivery Tuesday and orders placed before 2 pm on Friday will be shipped for delivery Monday. This is subject to stock availability which is normally excellent. A notification will be sent to you when your order has been collected by our carrier partner.
How stable are the desks at height?
The Primo is a very stable sit-stand desk and whilst they can be made to move a fraction when at full height if you push to wobble it, this is not noticeable during normal use. Please check out our reviews from delighted customers for testimony of this fact - https://friskadesk.com/pages/reviews and view this YouTube video which compares our Stockholm to a competitor’s desk.
We recommend the use of a sturdy monitor arm to help eliminate any unnecessary wobble at your monitor. There is also an independent in-depth review from a customer on Reddit which is very interesting - https://www.reddit.com/r/StandingDesk/comments/htjbo9/uk_friska_stockholm_standing_desk_review/
It’s also worth bearing in mind that cheap imported standing desks often have massive stability problems due to poor design and cheap materials.
What motors do you use?
The motors we use in the desks are 100% made in Sweden for us and covered by our 10-year guarantee.
What electrical controls do you use?
All of the electrical controls are made in Sweden, this includes everything from the switches to the control boxes. These are the best quality electrical controls for furniture available today and we have no hesitation in including all the electrics in our comprehensive 10-year guarantee.
Can you make any size desktop?
With the Primo desk, desktop sizes are limited due to ensuring the correct balance is maintained, please email sales@friskadesk.com with the size you require, and we will do our best to help you achieve your ideal. All custom desktops are on a 3-4-week lead time and there may be a small price premium.
Do I have to cut the cable ports or slots myself?
No, the cable ports or slots are precisely cut out by CNC machine in our factory, and they come with either neat plastic circular covers in a choice of three different colours or aluminium covers. We provide a choice of five different positions for the cable ports on the desktop as standard and you can also specify a custom position if these are not where you want (lead time of 2-3 days applies to this). If you choose the custom option, be sure to email sales@friskadesk.com explaining exactly where you want the holes and include your order number for identification. Click this link to go straight to the page: https://friskadesk.com/products/kloven-cable-ports-1
What is the lowest and highest height the desks can achieve?
The Primo has a minimum height of 590 mm to the underside of the desktop, (615 mm to the top side). This is one of the lowest positions that any desk on the market can go to right now. The maximum height that the Primo extends to is 1275 mm, which is high enough for anyone up to around 2 m (6'8") in height.
Can I use my own desktop?
We supply standing desk frames only, without tops, which allow you to use your own desktop, these come complete with all the electrics needed for the desk to operate including the up/down switch and all the fixings, all you need to provide is a desktop. Click the link to view the range: https://friskadesk.com/collections/height-adjustable-desks-frames-only
Do you give discounts?
For commercial orders we can discount for quantity, generally on orders of 10 units or more, please contact us with your requirement on sales@friskadesk.com and we’ll do our best to meet your budget.
Your desks are too high for my budget, can you help?
We’re very sympathetic with anyone on a limited budget we may be able to help you on that as we offer the option of paying with Klarna (operated by Klarna Bank AB, Stockholm, click the Klarna name for more info), which you may well have heard of, or even used but if you haven’t come across this amazing facility before, it gives you the ability to spread your purchase over 3 months at no extra cost to yourself, enabling you to get the product and specification you really want.
Other suppliers have desks much cheaper than FRISKA desk, why is this?
As our desks are wholly manufactured in Europe, we don’t aim to compete against low-cost Chinese imports on price alone, and any desk significantly lower priced will be a cheap Chinese import. Please do consider that cheap imports do not comply with EU/UK regulations, lack stability at height and the guarantees for the electrical parts of the desk are often only for 2 years.
As all FRISKA desk frames and motors are made to precision high-quality standards in Sweden with the desktops being made in the UK, we are able to cover them with a market-leading 10-year no-nonsense guarantee. This is backed up with our in-house engineer service help.
Can I set minimum and maximum heights?
With both the standard up/down and memory switches a minimum and maximum height can be set that is completely independent of any memory settings. Simply lower the desk to the desired position, press and hold both the “up” and “down” buttons together for about 10 seconds, until an audible click is heard. The lowest position possible has now been set. This feature is included to protect any fixtures or furniture beneath the desk against accidental damage. Having set a minimum height, a maximum height position can also be set if required by using the same method, this is useful for obstacles like bookshelves or windowsills etc. To reset the desk from these minimum and maximum limits, lower (or higher) the desk until the limit has been reached, press and hold both the “up” and “down” buttons together for at least 10 seconds, until an audible click is heard. The limit has now been removed and the desk can be operated normally.
What safety features do your controls have?
Our desks comply with CE marking and all European directives for machinery, one of these safety directives we adhere to is that you have to be in physical contact with the operational switch in order for the desk to move. Cheap Chinese imports often have the feature of a 'one touch' switch, enabling you to press the switch once and leave the desk to move to your pre-set position, this is specifically not approved by EU/UK law and could potentially result in injury, especially to pets and children.
All Ultimate Primo desks have the most advanced intelligent and adjustable anti-collision sensor available. The sensitivity of the sensor can be selected and controlled via the App, making them the safest standing desks in the world.
A video of this in operation tells the story so much more effectively than a thousand words ever could, click through to check it out here: https://youtu.be/tQOUICoSyJc
What other safety features are present to protect the desk controls?
The main control box has a number of clever protection devices within it, mainly to protect the electronics from 'dirty' electricity, voltage spikes, surges and harmonic distortion. Although the safety cut out rarely triggers, when it does, it will partially shut the desk down for safety. A symptom of this is that you will hear a click from the control box when switching the power to the desk on and be able to move the desk down but get no response when the up button is pressed.
To reset the desk when it is in safety shut down state, ensure the space under the desk is totally clear, press the down button until the lowest point is reached, release your finger from the button and then press the down button again for at least 10 seconds, until you hear a click and see the whole desk jig down and up a small amount. This has now reset and you're good to go. You can see a reset video here - https://friskadesk.com/pages/how-to-1
What are the desktops made of?
The standard desktops are 25 mm thick melamine faced chipboard (MFC), manufactured in UK from sustainable source wood and have a scratch-resistant anti-microbial melamine covering with various finish options: https://friskadesk.com/collections/desk-and-tabletop-finishes We manufacture the desktops using our own CNC machines, so we can ship the same day from within the UK.
We pre-drill holes in the fixing pattern of the frame and insert metal screw anchors to make for a rock-solid fixing between the frame and desktop, helping to minimise any tendency to wobble. We can also drill cable port holes precisely in the position you choose from the product page - https://friskadesk.com/products/kloven-cable-ports-1
Do you have any support for self-assembly?
We send a link to PDF instructions when your order is shipped and have some great assembly videos on the website that you will find extremely helpful to watch prior to starting your install - https://friskadesk.com/pages/how-to-1 - we also offer expert phone support from our technical department if required.
What tools do I need to build my desk?
We provide Allen keys and a ratchet spanner for all of the frame and desktop bolts, however you will need also need a hammer and an electric screwdriver with a No.2 Posidrive bit to fit the hand control switch and to clamp the control cables that plug into the control box.
Ready to complete your order? Do it at the top of this page or call us on 020 8064 0600
