FAQs

Our guarantee is for 10 years, includes the motors and all electrical parts and is backed up by our in-house UK engineer team. The frames and motors are manufactured in Sweden, all our electrical controls are made by LogicData (Austria) and the desktops made in our factory in Wales. Our guarantee is backed up by over 34 years of experience of manufacturing in Sweden.
We ship all orders received before 12 noon the same day for delivery the following day, except on weekends. All orders placed over the weekend will be shipped out on Monday for delivery Tuesday. This is subject to stock availability which is normally excellent. A notification will be sent to you when your order has been collected by our carrier partner.
Both the Stockholm and the Malmo are the most stable sit-stand desks available in the market today and whilst they can be make to move a couple of mm at full height if you push to wobble it, this is not noticeable during normal use, please check out our reviews from delighted customers for testimony of this fact - https://friskadesk.com/pages/reviews. We recommend the use of a sturdy monitor arm to help eliminate any unnecessary wobble at your monitor. There’s also an independent in-depth review from a customer on Reddit which is well worth worth reading - https://www.reddit.com/r/StandingDesk/comments/htjbo9/uk_friska_stockholm_standing_desk_review/ It’s worth bearing in mind that cheap imported standing desks often have massive stability problems.
The motors we use in the desks are 100% made in Sweden for us and covered by our 10-year guarantee. The exception to this is with the Aspa where we use Linak, due to the configuration and lower production volume of this model.
We are able to make many different sizes of desktop, email sales@friskadesk.com with the size you require, and we will do our best to help you achieve your ideal. All custom desktops are on a 4-week lead time and there may be a small price premium.
The cable ports are precisely cut out by CNC machine in our factory and they come with neat plastic circular covers in a choice of three different colours. We provide a choice of five different positions for the cable ports on the desktop as standard and you can also specify a custom position if these are not where you want (lead time of 2-3 days applies to this). If you choose the custom option, be sure to email sales@friskadesk.com explaining exactly where you want the holes and include your order number for identification. Click this link to go straight to the page: https://friskadesk.com/collections/desk-cable-management/products/kloven-cable-ports-1
We have a special range for home office use: https://friskadesk.com/collections/slim-top-height-adjustable-desks-for-home-office-use We know that dimensions can be difficult and this range has sizes suited for smaller rooms.
For the Stockholm the minimum height that the desks will go to is 59.5cm to the underside of the desktop, which is 62cm to the top side. This is one of the lowest positions that any desk on the market can go to right now. The maximum desktop height that the Stockholm extends to is 130cm, which is high enough for anyone up to around 6'10" in height.
We have standing desk frames only, without tops, which allow you to use your own desktop, these come complete with all the electrics needed for the desk to operate including the up/down switch and all the fixings, all you need to provide is a desktop. Click the link to view the range: https://friskadesk.com/collections/height-adjustable-desks-frames-only
All of the electrical controls that we use in the desks are made by Austrian company, Logic Data, this includes everything from the switches to the control boxes. Logic Data are the best quality electrical controls for furniture available today and we have no hesitation in including all of the electrics in our comprehensive 10-year guarantee.
For commercial orders we can discount for quantity, generally on orders of 10 units or more, please contact us with your requirement on sales@friskadesk.com and we’ll do our best to meet your budget.
We are happy to support our incredible front line workers in the NHS and emergency services with a discount, please email a picture of your ID tag to sales@friskadesk.com and we’ll advise what your discount is and how you can claim it.
The short answer is: No... but nobody really likes being told that, so the long answer is: While we would love to be able to offer a discount to everyone, we are priced very competitively for the quality of product that we supply and bearing in mind the 10-year guarantee which is unique to us, the cost per week over the 10 year period for an average desk is just over £1 a week and that is the only amount you will ever pay for that period... with a cheaper product it will be less to start with but it could well end up being a lot more expensive in the long run… plus a lot of headaches! With cheap imported product, the profit margins made are high and large discounts can often be offered, because we use only the best European components our margins don’t allow us to give discount away… if we start doing that, we may well not be here for you in 10 years’ time!
We’re very sympathetic with anyone on a limited budget we may be able to help you on that as we offer the option of paying with Klarna (operated by Klarna Bank AB, Stockholm, click the Klarna name for more info), which you may well have heard of, or even used but if you haven’t come across this amazing facility before, it gives you the ability to spread your purchase over 3 months at no extra cost to yourself, enabling you to get the product and specification you really want.
Height adjustable standing desks can be bought for a widely varying range of prices online, each with differing levels of performance, quality, customer service and guarantees. Anyone looking for a standing desk will agree that it is a bit of a minefield out there! As our desks are wholly manufactured in Europe, we don’t aim to compete against low-cost Chinese imports on price alone,and any desk significantly lower priced will be a cheap Chinese import. Please do consider that cheap imports do not comply with EU/UK regulations, lack stability at height and the guarantees for the electrical parts of the desk are predominantly only for 2 years. Because all FRISKA desk frames and motors are made to extremely high-quality standards in Sweden with the desktops being made in Wales, we are able to cover them with a market-leading 10-year no-nonsense guarantee. This is backed up with our on-site engineer service. The Stockholm desk has the widest height variation, is the quickest and quietest standing desk available and is also the most stable desk at height. On top of that we have 5 frame finishes and 18 desktop finishes to choose from.
The feet on the standard Stockholm are 69cm, front to back, which means a top as narrow as 70cm can be used. On the Micro they are 59cm, as this has a 60cm top. We also carry 49cm legs in stock and are available in the accessories pages, so if you have a custom idea for a desktop, we should be able to produce something to suit!
Our corner desks can be assembled with either left or right-handed returns, they are provided as two sections, a main section, and a return section. A left-hand return means that when facing the main part of the desk, you will also have a section of desk to your left and vice-versa for the right return. The main section of the desk is 800mm deep (front to back) and the return (or side) section is 600mm deep. The main section can either be 1800mm or 1600mm wide and the side return total length is always 1600mm, this is made up of the 800mm depth of the main section plus 800mm for the length of the side return. The inlayed control switch is always placed on the opposite side of the return on the main part of the desk, so a left hand return desk would have the switch on the right of the main desk. The desktop is provided as two separate pieces. We can make custom sized tops with little cost impact with a 4-week lead time, limitations do apply so email your idea through to sales@friskadesk.com and we’ll try and help make your idea come to life.
For custom corner desks, it’s worth knowing that the return part of the frame has the same extendable adjustment that the main frame has and with our standard off the shelf 1600mm side return, this section of the frame is closed up to its shortest position, and so can be extended another 600mm giving you 2.2m on the return. An overhang of up to 200mm past the return leg is acceptable, providing heavy objects are not stored on this (as it may cause it to weaken over time), which would give a total length available on the returnof 2.4m. The depth of the return when using our standard tops is 600mm, so that it doesn’t encroach too much on the main working space, but this could also be shallower or deeper if required, although the return foot is shorter than the main two feet (490mm as opposed to 690mm), so care needs to be applied to the aesthetics.
The standard desk comes with an inlayed up/down switch set into the desktop on the right-hand side by default,and we also have the option of a 2-way programmable memory controller which gives 2 memory heights that can be programmed in, brilliant for saving your favourite sitting and standing positions.A left or right handed position can be chosen on the Inlayed memory switchproduct page - https://friskadesk.com/collections/standing-desk-electrical-accessories/products/inlay-memory-control-switch-for-standing-desks?variant=39563451629718
With both the standard up/down and memory switches a minimum and maximum height can be set that is completely independent of any memory settings. Simply lower the desk to the desired position, press and hold both the “up” and “down” buttons together for about 10 seconds, until an audible click is heard. The lowest position possible has now been set. This feature is included to protect any fixtures or furniture beneath the desk against accidental damage. Having set a minimum height, a maximum height position can also be set if required by using the same method, this is useful for obstacles like bookshelves or windowsills etc. To reset the desk from these minimum and maximum limits, lower (or higher) the desk until the limit has been reached, press and hold both the “up” and “down” buttons together for at least 10 seconds, until an audible click is heard. The limit has now been removed and the desk can be operated normally.
Our desks comply with CE marking and allEuropean directives for machinery, one of these safety directives we adhere to is that you have to be in physical contact with the operational switch in order for the desk to move. Cheap Chinese imports often have the feature of a 'one touch' switch, enabling you to press the switch once and leave the desk to move to your pre-set position, this is specifically not approved by EU/UK law and could potentially result in injury, especially to pets and children. The anti-collision sensor operates in both the up and down direction and is actually an overload sensor, so when the desktop hits something solid, the sensor in the control box trips the current immediately. It doesn’t operate when hitting something soft like a chair, it only operateswhen the desk comes to a dead stop. This is the standard 'anti-collision' device found on the majority of electric height adjustable desks and is really a safety cut-out on collision, rather than collision avoidance.
The main control box has a number of clever protection devices within it, mainly to protect the electronics from 'dirty' electricity, voltage spikes, surges and harmonic distortion. Although the safety cut out rarely triggers, when it does, it will partially shut the desk down for safety. A symptom of this is that you will hear a click from the control box when switching the power to the desk on and be able to move the desk down but get no response when the up button is pressed. To reset the desk when it is in safety shut down state, ensure the space under the desk is totally clear, press the down button until the lowest point is reached, release your finger from the button and then press the down button again for at least 10 seconds, until you hear a click and see the whole desk jig down and up a small amount. This has now reset and you're good to go. You can see a reset video here - https://friskadesk.com/pages/how-to-1
The desktops are 25mm thickmelamine faced chipboard (MFC), manufactured in UK from sustainable source wood and have a scratch-resistant anti-microbial melamine covering with various finish options: https://friskadesk.com/collections/desk-and-tabletop-finishes We manufacture the desktops in Wales using our own CNC machines, so we canship the same day from within UK. We pre-drill holes in the fixing pattern of the frame and insert metal screw anchors to make for a rock-solid fixing between the frame and desktop, helping to minimise any tendency to wobble. We can also drill cable port holes precisely in the position you choose from the product page - https://friskadesk.com/collections/desk-cable-management/products/kloven-cable-ports-1
Yes…and no. We do not supply solid wood desktops due to their inherent tendency to warp, shrink and split. However, we do supply engineered wood desktops, which are made from an MDF base encased in a real wood veneer, these desktops are warp-resistant and will not split or twist over time as real wood desktops are liable to, having a very solid feel to them and being slightly thicker than our standard MFC tops at 27mm. They are available in four different real wood veneers, showcasing the unique and beautiful properties of each different wood grain and are extremely heavy duty. These beautiful engineered wood desktops which are made in the UK are available on a 4 week lead time and just like our MFC desktops they come pre-drilled with metal screw inserts for easy and secure fixing to the frame. A frame-only option will need to be selected when using these desktops, click here to select the ideal frame to match with your engineered wood top - See all frames.
As these are natural products care must be taken to maintain them for them to always be looking their best and avoid premature breakdown. Regularly cleaning the top is especially important to ensure that it remains looking its best for years and this is best done with a warm mildly soapy cloth and dried immediately afterwards with a dry cloth. Under no circumstances should anti-bac or household cleaning products be used as this will attack the lacquer and result in a 'sticky' feel to the surface. Please note that unlike our MFC desktops, these natural wood tops cannot withstand ink and pencil marks and the veneer will dent if objects are pushed into it or knock against it. In particular, any spills need to be cleaned immediately, as allowing liquid to remain on the surface will eventually destroy the adhesive holding the veneer, resulting in peeling or bubbling.
The electrical control box is fixed centrally on the desk and comes with a 2m lead and plug. Check where the nearest electrical socket is before assembly and consider installing a cable tray in order to run an extension cable from the wall plug to the tray and then connect all electrical plugs including the desk into this one central point.
We send a link to PDF instructions when your order is shipped and have some great assembly videos on the website that you will find extremely helpful to watch prior to starting your install - https://friskadesk.com/pages/how-to-1 - we also offer expert phone support from our technical department if required.
If you would like a link to our PDF brochure which has more technical information in and may help clear up any questions you have. Please email sales@friskadesk.com with your request and we'll ping it straight through.
The tools needed to build any of the Stockholm range of desks is a 4mm and 5mm hex head Allen key, which we supply with the desks and a mallet (with non-metallic head) which we don’t supply with the desks. For the Aspa, Malmo and all of the tables, you will also need a No.2 Posidrive screwdriver and we recommend the use of an electric screwdriver, although this makes it easier, it is not essential.
When this happens it is because the desk safety controls have cut in for some reason in order to protect the desk electronics from harm and the desk needs resetting. To reset the desk when it is in safety shut down state, ensure the space under the desk is totally clear, press the down button until the lowest point is reached, release your finger from the button and then press the down button again for at least 10 seconds, until you hear a click and see the whole desk jig down and up a small amount. This has now reset and you're good to go. You can see a reset video here - https://friskadesk.com/pages/how-to-1
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