Terms and Conditions
At FRISKA, we believe in making things simple. We are specialists in height adjustable desks, height adjustable furniture, and accessories to make each product truly your own. We do however have to have a set of terms to ensure that both parties are covered satisfactory and these are set out below.
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TERMS & CONDITIONS
1.1 The definitions and rules of interpretation in this condition apply in these conditions. Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;
Buyer: the person, firm or company who purchases the Goods from the Supplier;
Supplier: Esto Global Limited (Co. Reg. No. 12102041 ), trading as Friska Desk, having its principal office at Innovation House, 39 Mark Road, Hemel Hempstead, Herts. HP2 7DN;
Contract: any contract between the Supplier and the Buyer for the sale and purchase of the Goods;
Delivery Point: the place where delivery of the Goods is to take place under condition 4;
Goods: any goods agreed in the Contract to be supplied to the Buyer by the Supplier (including any part(s) of them);
Limit of Indemnity: currently the maximum amount of £2,000,000 for all occurrences during any one period of insurance;
VAT: value added tax chargeable under English law for the time being and any similar additional tax.
Reference to a law is reference to it as it is in force for the time being taking account of any amendment, extension, application or reenactment and includes any subordinate legislation for the time being in force made under it. Words in the singular include the plural and vice versa. Reference to one gender includes reference to the other. Condition headings do not affect the interpretation of these conditions.
2. Application of Terms
2.1 Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 No terms or conditions endorsed on, delivered with or contained in the Buyer’s purchase order, confirmation of order, specification or other document shall form part of the Contract as a result of such document being referred to in the Contract.
2.3 These conditions apply to all the Supplier’s sales and any variation to these conditions and representations about the Goods shall have no effect unless expressly agreed in writing and signed by a partner of the Supplier. The Supplier’s sales representatives have no authority to accept, vary or amend any of these conditions. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract. Nothing in this condition shall exclude or limit the Supplier’s liability for fraudulent misrepresentation.
2.4 Each order or acceptance of a quotation for Goods by the Buyer from the Supplier shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
2.5 No order placed by the Buyer shall be deemed to be accepted by the Supplier until a written acknowledgement of order is issued by the Supplier or (if earlier) the Supplier delivers the Goods to the Buyer.
2.6 The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.
2.7 Any quotation is given on the basis that no Contract shall come into existence until the Supplier despatches an acknowledgement of order to the Buyer. Any quotation is valid for the period set out on the quotation or, in the absence thereof, for 30 days, provided that the Supplier has not previously withdrawn it.
3.1 The quantity and description of the Goods shall be as set out in the Supplier’s quotation or acknowledgement of order.
3.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Supplier and any descriptions or illustrations contained in the Supplier’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.
4.1 Unless otherwise agreed in writing, delivery of the Goods shall take place on the arrival of the Goods at the Buyer’s usual place of business. Unless otherwise agreed in writing, the cost of delivery of the Goods is not included in the price for the Goods. The Supplier reserves the right to make such charge associated with the delivery of the Goods as stated in the Supplier’s catalogue published on the date of delivery or deemed delivery, or if no such price is published, as set out in the invoice for the Goods.
4.2 Any dates specified by the Supplier for delivery of the Goods are an estimate and time for delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time.
4.3 Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Supplier’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract or reject further deliveries unless such delay exceeds two months.
4.4 If for any reason the Buyer fails to accept delivery of any of the Goods, or the Supplier is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations: (a) risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Supplier’s negligence); and (b) the Goods shall be deemed to have been delivered; or (c) the Supplier may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
4.5 The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for loading or unloading of the Goods.
4.6 The Supplier may cancel delivery if it believes it would be unsafe, unlawful or unnecessarily difficult to deliver to the Delivery Point and delivery shall take place upon the return of the Goods to the Supplier’s place of business.
4.7 The Supplier may deliver the Goods by separate instalments. Each separate instalment shall, subject to condition 4.8, be invoiced and paid for in accordance with the provisions of the Contract.
4.8 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment.
5.1 The quantity of any consignment of Goods as recorded on despatch from the Supplier’s place of business shall be conclusive evidence of the quantity received on delivery unless the Buyer can provide conclusive evidence proving the contrary.
5.2 The Supplier shall not be liable for any non-delivery of Goods (even if caused by the Supplier’s negligence) unless the Buyer gives written notice to the Supplier of the non-delivery within 7 days of the date when the Goods would in the ordinary course of events have been delivered.
5.3 Any liability of the Supplier for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro-rata Contract rate against any invoice raised for such Goods.
6.1 The Goods are at the risk of the Buyer from the time of delivery.
6.2 Where applicable, risk in transit shall remain with the Supplier until delivery at the Delivery Point provided that in the event of any damage to the Goods during transit the Supplier will replace any goods proved to the Supplier’s satisfaction to have been damaged in transit subject to having received from the Buyer within 48 hours after delivery notification in writing of the occurrence of the damage and also, if and so far as practicable, of its nature and extent.
6.3 Ownership of the Goods shall not pass to the Buyer until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: (a) the Goods; and (b) all other sums which are or become due to the Supplier from the Buyer.
6.4 Until ownership of the Goods has passed to the Buyer, the Buyer shall: (a) hold the Goods on a fiduciary basis as the Supplier’s bailee; (b) store the Goods (at no cost to the Supplier) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Supplier’s property; (c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and (d) maintain the Goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request the Buyer shall produce the policy of insurance to the Supplier.
6.5 The Buyer may resell the Goods before ownership has passed to it solely on the following conditions: (a) any sale shall be effected in the ordinary course of the Buyer’s business at full market value; and (b) shall be a sale of the Supplier’s property on the Buyer’s own behalf and the Buyer shall deal as principal when making such a sale.
6.6 The Buyer’s right to possession of the Goods shall terminate immediately if: (a) any of the matters set out in condition 11.1 (a) to (o) occur; or (b) the Buyer encumbers or in any way charges any of the Goods.
6.7 The Supplier shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Supplier.
6.8 The Buyer grants the Supplier its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them or where the Buyer’s right to possession has terminated, to recover them.
6.9 Where the Supplier is unable to determine whether any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Supplier to the Buyer in the order in which they were invoiced to the Buyer.
6.10 On termination of the Contract the Supplier’s (but not the Buyer’s) rights in this condition 6 shall remain in effect.
7.1 Unless otherwise agreed by the Supplier in writing, the price for the Goods shall be the price set out in the Supplier’s price list published on the date of delivery or deemed delivery.
7.2 The price for the Goods shall be exclusive of any VAT which the Buyer shall pay when it is due to pay for the Goods.
7.3 The Supplier reserves the right, by giving written notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Supplier which is due to any factor beyond the reasonable control of the Supplier (including without limitation, any increase in packaging, insurance, transportation costs, costs of labour, materials or other costs of manufacture, taxes, tariffs or import duties (where applicable) or changes in legislation or regulations) or any changes in delivery dates, quantities or specifications for the Goods which are requested by the Buyer or any delay caused by failure of the Buyer to give the Supplier adequate information or instructions.
7.4 The Buyer agrees and acknowledges that the price for the Goods is based upon the limitations of liability set out in conditions 3 and 10 and upon the limited warranties given in condition 9.
8.1 Subject to condition 8.4 and unless otherwise agreed by the Supplier in writing, payment of the price for the Goods is due by the later of: (i) the delivery or deemed delivery of the Goods; and (ii) the issue to the Buyer of the invoice in respect of the Goods.
8.2 Time for payment shall be of the essence.
8.3 No payment shall be deemed to have been received until the Supplier has received cleared funds.
8.4 All payments payable to the Supplier under the Contract shall become due immediately on its termination.
8.5 The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Supplier to the Buyer. The Buyer shall not be entitled to withhold any payments due under the Contract because of a disputed claim of any nature.
8.6 If the Buyer fails to pay the Supplier any sum due pursuant to the Contract:
8.6.1 the Buyer shall be liable to pay interest to the Supplier on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of HSBC, accruing on a daily basis until payment, before or after any judgment but the Supplier reserves the right to interest under the Late Payment of Commercial Debts (Interest) Act 1998; and
8.6.2 the Supplier shall be entitled to suspend or cancel all future deliveries of Goods to the Buyer.
8.7 In the event that any variation is agreed between the Supplier and the Buyer regarding payment terms, which results in credit terms being extended to the Buyer, any such variation will cease and the amount of any debt owed will be payable forthwith on the occurrence of any of the matters set out in condition 11.1 (a) to (o).
8.8 Without prejudice to any other right or remedy of the Supplier, any payment by the Buyer, which results in a cheque being referred to the drawer for whatever reason, will incur a charge of £50.00 plus VAT per cheque payable by the Buyer.
8.9 The Supplier may apply all or any part of any sum owing by the Supplier its subsidiaries or associates to the Buyer in relation to any matter in or towards payment of any sum owing to the Supplier. For this purpose references to the Supplier or the Buyer include any company which is a holding company, subsidiary or associate of the Supplier or the Buyer respectively.
8.10 The Supplier may appropriate any payment made by the Buyer to the Supplier against amounts that are owed by the Buyer to the Supplier for the longest period not withstanding any prior appropriation of that payment by the Buyer.
9.1 The Supplier warrants that (subject to the other provisions of these conditions) on delivery the Goods shall: (a) be of satisfactory quality within the meaning of the Sale of Goods Act 1979; (b) be reasonably fit for any particular purpose for which the Goods are being bought if the Buyer had made known that purpose to the Supplier in writing and the Supplier has confirmed in writing that it is reasonable for the Buyer to rely on the skill and judgement of the Supplier. For the avoidance of doubt, the warranties given in this condition 9.1 are given in lieu and exclude the operation of the implied terms as to satisfactory quality and fitness for purpose in the Sale of Goods Act 1979, to the fullest extent permitted by law.
9.2 The Supplier shall not be liable for a breach of any of the warranties in condition 9.1 unless: (a) the Buyer gives written notice of the defect to the Supplier within 14 days of the time when the Buyer discovers or ought to have discovered the defect, whichever is the earlier, and in any event within one year following the delivery or deemed delivery of the Goods; and (b) the Supplier is given a reasonable opportunity after receiving the notice of the defect from the Buyer of examining such Goods and the Buyer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business for the examination to take place there.
9.3 The Supplier shall not be liable for a breach of any of the warranties in condition 9.1 if: (a) the Buyer makes any further use of such Goods after giving such notice; or (b) the defect arises because the Buyer failed to follow the Supplier’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or (c) the Buyer carries out repairs itself or brings about changes in the nature, composition or packaging of the Goods delivered, or has these carried out or brought about by third parties, or if the Goods delivered are used improperly or for any purpose other than that for which they are meant or are maintained and/ or stored improperly or contrary to any agreed or legal regulations or if the defect of the Goods can be ascribed to the other party in any way.
9.4 Subject to condition 9.2 and 9.3, if any of the Goods do not conform with any warranties in condition 9.1 the Supplier shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro-rata Contract rate provided that, if requested, the Buyer shall return the Goods or the part of such Goods which is defective to the Supplier.
9.5 If the Supplier complies with condition 9.4 it shall have no further liability for a breach of any of the warranties in condition 9.1 in respect of such Goods and any Goods replaced shall belong to the Supplier.
9.6 Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by the unsuitability of any site at which the Goods are installed or any installation procedures relating to the Goods.
9.7 Where the Goods sold are manufactured by the Supplier to the Buyer’s specification, or are outside the Supplier’s normal range, or are sourced by the Supplier at the Buyer’s request, the Supplier’s obligation is limited to manufacturing or sourcing such Goods within the specifications provided by the Buyer (except to the extent the Supplier in its own discretion has decided to vary the same, taking into account the current custom and practice) and the Buyer shall otherwise have no right to reject such Goods or to cancel an order in respect of such Goods.
10. Limitation of Liability
10.1 Subject to conditions 4, 5 and 9, the following provisions set out the entire financial liability of the Supplier, which for the avoidance of doubt and for the purposes of this condition 10 shall mean the collective aggregate liability of all the partners in the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors), to the Buyer in respect of: (a) any breach of these conditions; (b) any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and (c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 or section 2(3) of the Supply of Goods and Services Act 1982, whichever Act applies to the Contract) are, to the fullest extent permitted by law, excluded from the Contract.
10.3 Nothing in these conditions excludes or limits the liability of the Supplier: (a) for death or personal injury caused by the Supplier’s negligence; or (b) under section 2(3) Consumer Protection Act 1987; or (c) for any matter which it would be illegal to attempt to exclude its liability; or (d) for fraud or fraudulent misrepresentation.
10.4 Subject to condition 10.2 and condition 10.3 the Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price plus 100% or the sum of £50,000 (whichever is the greater).
10.5 In the event that the limitation on liability set out in condition 10.4 is found by any court, tribunal or administrative body of competent jurisdiction to be illegal, invalid, void, voidable, unenforceable or unreasonable then subject to condition 10.2 and condition 10.3 the Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Limit of Indemnity remaining from time to time in accordance with the Supplier’s public/products liability insurance effected by the Supplier, a copy of which policy shall be provided to the Buyer on request.
10.6 Subject to condition 10.2 and 10.3 the Supplier shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
11.1 The Supplier may terminate the Contract without liability to the Buyer immediately (or following such period as it sees fit) by giving notice to the Buyer if:
(a) the Buyer fails to pay any amount due under the Contract on the date for payment and remains in default for more than 7 days; or (
b) the Buyer commits a breach of any term of the Contract and (if remediable) fails to remedy that breach in 14 days; or
(c) the Buyer repeatedly breaches any of the Contract in such a manner as to reasonably justify the opinion that its conduct is inconsistent with having the intention or ability to give effect to the terms of the Contract; or
(d) the Buyer suspends or threatens to suspend payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed either unable to pay its debts (being a company within the meaning of section 123 of the Insolvency Act 1986) or as having no reasonable prospect of so doing within the meaning of section 268 of the Insolvency Act 1986 or in the case of a partnership has any partner to whom foregoing applies; or
(e) the Buyer commences negotiations with any of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors; or
(f) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Buyer; or
(g) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Buyer; or
(h) a floating charge holder over the assets of the Buyer has become entitled to appoint or has appointed an administrative receiver; or
(i) a person becomes entitled to appoint a receiver over the assets of the Buyer or a receiver is appointed over the assets of the Buyer; or
(j) the Buyer, being an individual, is the subject of a bankruptcy petition or order; or
(k) a creditor or encumbrancer of the Buyer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days; or
(l) any event occurs, or proceeding is taken, with respect to the Buyer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in condition 11.1(d) to condition 11.1(k) (inclusive); or
(m) the Buyer suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business; or
(n) the Buyer, being an individual, dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation; or
(o) there is a change of control of the Buyer. 11.2 In the event of termination in accordance with condition 11.1 or of any order being cancelled by the Buyer, the Buyer shall indemnify the Supplier against all loss (including profits) costs (including labour and overheads) and all other expenses and damages reasonably and properly incurred by the Supplier in connection with the Contract and its termination.
12.1 If the buyer cancels their order before manufacturing has taken place, the supplier will terminate the production schedule for the goods and make a refund in full for any monies paid by the same method these were paid by the buyer within 3 working days.
12.2 If the buyer cancels the order after production has started, the cancellation will be subject to a charge or handling charge dependant entirely on the level of production entered into and at the sole discretion of the supplier. Any residue of funds will be refunded to the buyer within 3 working days. Any stock products not requiring manufacturing will not be subject to any such handling charges.
12.3 If the buyer cancels their order after the goods are shipped but before they are delivered (whether delivery attempt has been made or not and whether goods have got lost in transit or not or whether delivery has been refused) then the cost of shipping both outward and return to the suppliers warehouse will fall to the buyer and any monies refunded to the buyer against the order for the cancellation will have these costs deducted in addition to the 25% handling charge for restocking product.
13.1 The Supplier may assign the Contract or any part of it to any person, firm or company.
13.2 The Buyer shall not be entitled to assign the Contract without the prior written consent of the Supplier. The Supplier shall not be deemed to have accepted an assignment of the Contract due to any circumstance or pursuant to any act or omission of the Supplier including, without limitation, the acceptance of payments or obligations under the Contract from a third party.
14. Force Majeure
The Supplier reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is materially prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Supplier including, without limitation, acts of God, governmental or regulatory actions (including orders preventing the movement of Goods), changes in legislation or codes of practice, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lockouts, strikes or other labour disputes (whether or not relating to either party’s workforce), failure of sub-contractors or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of six months, the Buyer shall be entitled to give notice in writing to the Supplier to terminate the Contract.
15. Returns Policy
15.1 Please refer to our separate Returns Policy for more details. Without prejudice to clauses 4, 5, 9 and 10, or the statutory rights of the Buyer:
(a) any Goods returned which are not included in the Supplier’s catalogue and have been obtained by the Supplier at the request of the Buyer will only be refunded in the absolute discretion of the Supplier;
(b) in respect of any Goods returned where Orders are placed via mail, phone or the internet, which have been cancelled within 14 days of receiving the Goods, the Supplier will refund the price of the Goods less a 25% handling charge to cover the cost of shipping, unpacking, inspection, repacking and handling;
(c) where an Order has been cancelled within 14 days of receiving the Goods, the Supplier will examine the returned Goods within a reasonable time. Where Goods are found to be defective, the price of the Goods will be refunded in full
(d) where Goods returned in accordance with clause 14.1(c) are found not to be defective, the Supplier reserves the right to deduct a re-stocking charge of 25% of the Price of the Goods from any refund to the Buyer.
15.2 All Goods must be returned unused, in their original packaging and in a re-saleable condition (to be determined in the Supplier’s absolute discretion) and the Buyer will be responsible for the costs of returning the Goods to the Supplier and for arranging the return of the Goods to the Supplier. Costs of delivery to the Buyer (if any) will not be refunded.
16.1 Each right or remedy of the Supplier under the Contract is without prejudice to any other right or remedy of the Supplier.
16.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
16.3 Failure or delay by the Supplier in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
16.4 Any waiver by the Supplier of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
16.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of
Third Parties) Act 1999 by any person that is not a party to it.
16.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
17.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:
(a) (in case of communications to the Supplier) to its principal office or such changed address as shall be notified to the Buyer by the Supplier; or
(b) (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of the Contract or such other address as shall be notified to the Supplier by the Buyer.
17.2 Communications shall be deemed to have been received:
(a) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and holidays) after posting (exclusive of the day of posting); or
(b) if delivered by hand, on the day of delivery
(c) if emailed and a confirmation of receipt of said email is personally sent by the recipient and not generated by the system
17.3 Communications addressed to the Supplier shall be marked for the attention of a director or the directors of the Supplier.
The Buyer shall keep confidential and shall not without the prior consent in writing of the Supplier disclose to any third-party any technical or commercial information which it has acquired from the Supplier as a result of discussions, negotiations and other communications between them relating to the Goods and the Contract.
19. Direct Debit
19.1 In the event that the Supplier agrees with the Buyer in writing that Goods shall be paid for by Direct Debit, the Buyer shall comply with the provisions of such agreement and shall execute and deliver to the Supplier all such documents (including any Direct Debit mandate or instruction to a bank or building society) as the Supplier shall request in order to give effect to such agreement.
20. Klarna Payments
20.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
(a) Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland and the Netherlands.
(b)Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
(c) Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
(d) Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
(e) Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
20.2 The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Esto Global Limited Trading as FRISKA Desk
Innovation House, 39 Mark Road, Hemel Hempstead, Hertfordshire. HP2 7DN
Company registration number 12102041
VAT registration number GB327786855