Shipping Policy

Delivery will be made in line with our Terms and Conditions and is FREE OF CHARGE to mainland UK, excluding the highlands.  All orders received before 12 noon will be shipped the same day with our partner carrier on their 24 hour service for delivery the next working day. 

Please Note: Our warehouse is open Monday - Friday, so all orders placed after 12 noon on Friday will be shipped on Monday for delivery Tuesday.

Important: Due to COVID-19 most carriers are not guaranteeing a 24 hour delivery service.  We are experiencing a success rate of approximately 90% on next day deliveries, however this does mean that there are a number of deliveries that are likely to be delayed by a day or two.  We are also experiencing a number of partial deliveries, as the desktops rely on manual handling which is impacted by staffing levels at the depots.  If you receive a partial delivery there will be a 90%+ chance that the missing part will be delivered the next day, however if you have any concerns over your delivery please do reach out to us and we'll do what we can to help.

European orders: All orders taken for delivery outside of the United Kingdom will be subject to zero rated VAT, as the locally prevailing VAT rate will apply and will have to be paid for by the customer.  As our desks are completed by using our UK manufacturing there is no duty to pay for European customers.

When exporting goods to Europe from the UK, with the terms of DAP (recipient to pay Duties & Taxes on delivery), we are unable to advise on the charges as the charges are applied by local authorities and therefore they would have to advise on the charges that are applied at local level. Furthermore, if charges have been paid on Exports by the receiver and are then disputed at a later date, we cannot advise on this as charges have already been paid and any disputes would need to be raised with local authorities to confirm the local charges and breakdown.

Please note that meeting table frames only can be shipped to Europe as there is a size restriction on the table tops. The maximum size top we can send to Europe is 1800 x 800 mm.

For highland, offshore and European area deliveries the following rates of carriage apply. This service is provided at our actual cost and carried out via TNT and now includes priority handling and enhanced liability as standard in order to mitigate possible customs delays and the resulting chance of damage.  Any part delivered damaged will be rapidly replaced, however it will be the responsibility of the customer to dispose of the damaged component.

Scottish Highlands 2-3 day service         —        £37.00

Scottish Islands 2-3 day service              —        £99.00

Northern Ireland - 2-3 day service           —        £99.00

Isle of Man 2-3 day service                      —        £99.00

Eurozone 2-3 day service.                       —        £99.00

Ireland - 2-3 day service                          —        £99.00

Sweden - 3-4 day service                        —        £99.00

Switzerland - 2-3 day service                  —        £99.00

Baltic States - 4-5 day service                 —        £99.00

USA - 1-2 weeks service                         —        £498.00

For timed or Saturday deliveries, please contact us for a price on 0330 133 1937 or email us at shipping@friskadesk.com