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Shipping Policy

Delivery will be made in line with our Terms and Conditions and is FREE OF CHARGE to mainland UK, excluding the highlands and islands.  All orders received before 2pm will be shipped the same day with our partner carrier on their 24 hour service for delivery the next working day. For avoidance of doubt, Saturday and Sunday are not counted as working days.

Please Note: Our warehouse is open Monday - Friday, so all orders placed after 2pm on Friday will be shipped on Monday for delivery Tuesday.

Important: Due to ongoing concerns with COVID-19 our carrier partners are not guaranteeing a 24 hour delivery service (UK only).  We are experiencing an excellent success rate, however the reality is that deliveries could be delayed.  We are also experiencing a number of partial deliveries, as the desktops rely on manual handling which is impacted by staffing levels at the depots.  If you receive a partial delivery there will be a 90%+ chance that the missing part will be delivered the next day, however if you have any concerns over your delivery please do reach out to us and we'll do what we can to help.

European orders:

The same day shipping deadline for all export orders is 1200 hours

All orders taken for delivery outside of the United Kingdom will be subject to zero rated VAT, as the locally prevailing VAT rate will apply and will have to be paid for by the customer to their local tax collector on or before delivery.  As our desks are completed by using our UK manufacturing there is no duty to pay for European customers.

When exporting goods to Europe from the UK, with the terms of DAP (recipient to pay Duties & Taxes on delivery), we are unable to advise on any charges as the charges are applied by local authorities and therefore they would have to advise on the charges that are applied at local level. Furthermore, if charges have been paid on Exports by the receiver and are then disputed at a later date, we cannot advise on this as charges have already been paid and any disputes would need to be raised with local authorities to confirm the local charges and breakdown.

Please note that meeting table tops cannot be shipped outside of the UK due to a size restriction, the maximum size top we can export is 1800 x 800 mm.

Shipping to Highlands, UK Islands and the rest of the world, the following shipping rates apply. This service is provided either at our actual cost or are subsidised and are carried out via TNT. 

The services below include priority handling and enhanced liability as standard in order to mitigate possible customs delays and the resulting chance of damage.  Any part delivered damaged will be rapidly replaced, however it will be the responsibility of the customer to dispose of the damaged component.

Please note: We have encountered some delays at the receiving customs, awaiting clearance, both our carrier partners and ourselves have no control over local customs and are unable to influence them in order to speed up the clearance process.  Goods delayed in customs will not be deemed to be failure to deliver and not subject to order cancellation/recall.

 

Before 10am Delivery (UK only)                -        £30

Before 12 noon Delivery (UK only)            -        £20

Saturday Delivery (UK Only)                     -         £49 

Eurozone sample orders (via post)           -         £15

Scottish Highlands 2-3 day service         —        £39

Scottish Islands 2-3 day service              —        £89

Northern Ireland - 2-3 day service           —        £89

Isle of Man 2-3 day service                     —        £89

Eurozone 2-3 day service.                       —        £59

Ireland - 2-3 day service                          —        £59

Sweden - 3-4 day service                        —        £49

Switzerland - 2-3 day service                  —        £79

Baltic States - 4-5 day service                 —        £79.00

USA - 1-2 weeks service                         —        £498.00

For timed deliveries (UK only), please contact us for a price on 0330 133 1937 or email us at shipping@friskadesk.com

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