10 Year Guarantee
Our 10 year guarantee terms are brief and unambiguous and unless stated otherwise on the individual product page, all of our products carry a simple 10 year guarantee. This guarantee is against faulty workmanship in the course of the product being used for the normal purpose it was intended to be used for.
We will either attend site to repair or replace any malfunctioning parts or in the case of a simple swap-out item failing (IE: a switch), we will post replacements to you to get you working again as soon as possible. We will honour this service for a period of 10 years from date of purchase with no cost to you.
Proof of purchase may be required and this guarantee is transferable only with proof of purchase.
We don’t have a set call out or response time, we can generally post a simple swap-out item the same day it is requested (if notified by 12 noon) and a site visit would depend on the whereabouts of our engineers and could be between 1-7 days. We will agree a mutually convenient day and time to attend site.
This guarantee is the same whether professionally installed by our own engineers or assembled by customers themselves and whether in a commercial office environment or a home office.