Returns and Refund Policy
Returns Policy
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange under any circumstances.
- To be eligible for a return, your item must be in the same condition that you received it (pristine resalable condition). It must also be returned in the original packaging.
- Returns will NOT be accepted at our warehouse without a GRA (Goods Return Authorisation) number, if you wish to return anything you MUST first obtain a GRA number.
- A GRA number can only be obtained by emailing us at sales@friskadesk.com. with your name, postcode and order number. We include warehouse address details with the GRA.
- Goods are returned at your cost and risk - we strongly recommend insuring your return against damage by the courier. We would also strongly suggest that you take some photos of the product (both unpackaged and packaged) so if necessary, it can be proved that the product and packaging were undamaged when sent (this makes life so much easier for you IF anything untoward happens).
- Original packaging must be protected against damage on the return journey by the use of bubble wrap.
- Desktops are non-returnable under any circumstances as these are made specific to each order.
- Chairs and stools provided are non-returnable (the chair manufacturers returns policy).
- If desk frame/s are marked or scratched during assembly or disassembly, returns will either not be credited or a sum will be deducted to replace the damaged part with a new one, in which case a handling charge will apply.
- Returns will not be credited if received damaged by the carrier (to avoid any disappointment it is imperative they are insured for the return journey).
- Product MUST NOT be returned to our registered office address, the shipping address to our warehouse will be provided with the issued GRA.
Important Note:
This part of our policy deals purely with returns - for any delivery damages discovered within 48 hours of delivery, please refer to the last section of this policy below.
First stop
If you have made a mistake in measuring the space needed for your desk and now have a desktop that is too big for you, please speak to us, we will do what we can to help solve your challenge and save both you and us the cost of a return.
Process
To complete your return, we require a receipt or proof of purchase. Please email your proof of purchase along with your reason for return to sales@friskadesk.com and ensure that you include your mobile number in order for us to clarify your claim if needed. We will advise our intended action either via email or phone within 48 working hours. It is deemed the request of a return means acceptance of our returns policy set out here.
A goods returns authorisation (GRA) number will be issued within 48 working hours of validation of your claim via email, please tape a plain sheet of paper with the GRA number clearly marked and affix to the outer packaging and advise us by email when the goods have been despatched and which carrier they have been shipped with. Please do not mark the packaging itself as this will affect its saleability and eligibility for refund.
Please note important information regarding packing at the base of this policy.
No returns, exchanges or refunds will be entertained without a proof of purchase under any circumstances. Your order number, name and postcode can constitute proof of purchase.
Please do not send your purchase back to us without a GRA number. We will advise you of our warehouse address you will need to send your return to when we email your GRA number.
DO NOT send goods back to our office address as we have no facility for accepting parcels there and they will be refused delivery.
Refunds
All desktops and table tops are non-returnable and non-refundable due to each one being custom made for the frame it was ordered with. We bespoke all tops for all orders to ensure that our inventory and service levels are manageable. We do not accept tops back under any circumstances.
A 25% handling charge (of the total value) is applied and deducted from any monies credited in all return cases that require new parts to replace damaged parts (other than goods damaged by our carrier and notified to us via email within 48 hours of delivery). This handling charge is in addition to the cost of any replacement parts required and reflects the level of work needed to inspect, rectify, repack and restock. The handling charge is not a penalty but helps go towards covering our actual accrued costs.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment, within 3 days.
There are certain situations where only partial refunds may be granted, this can be when any item is returned not in its original condition or is missing parts for reasons not due to our error.
Late or missing refunds
If we have advised you that we have refunded your purchase and you haven’t received a refund yet, please double check your bank account or contact your credit card company, if in any doubt, contact your bank as there is often some processing time before a refund is posted to your account. If you have done all of this and still have not received your refund yet, please contact us at sales@friskadesk.com. and we will do what we can to help.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Goods
All damages must be reported within 48 hours via email at sales@friskadesk.com. We cannot entertain damage claims outside of this time.
Returns for goods delivered to you damaged may not be entertained if the delivery was signed for as received in good condition. Please sign for goods as 'unchecked' or inspect goods with courier present.
If you need to exchange damaged goods for the same item, please send us an email at sales@friskadesk.com and await a “goods returns authorisation” (GRA) number which will normally be issued within 48 working hours. A confirmation email will be issued that this has been allocated to you. Please include your mobile number in this email as we may need to contact you to clarify your claim prior to issuing a GRA.
Once we have sent you a GRA number via email, please package goods up to avoid damage on return and advise us by email that the goods are ready for collection. We will collect the goods at our cost and advise you of the collection day.
Important!
Please ensure you wrap the return product extremely well to avoid any damage in transit which will affect your ability to receive a refund. We suggest wrapping the original packing around with bubble wrap and binding it securely with packing tape to ensure 100% safe return to us.
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